I truly appreciate your support of my little business and your order will be packed with love and chocolate.
I work alone as a full time lash artist and pack orders each evening (as product is stored at home) and ship the following work day.
As stated in the shipping policy shown on checkout, I work Tuesday to Saturday, and couriers collect orders Tuesday to Friday.
Items bought on Friday, Saturday and Sunday will not be posted until Monday as I pack orders each evening.
I do not work Mondays, but give these orders to my local courier.
Couriers do not collect on the weekend.
Overnight delivery is the aim, but this is not guaranteed.
Shipping to the South Island and rural areas may take longer.
Tracking numbers are sent when I pack your order, so the tracking number will not be live until the courier collects it parcel the next business day.
I am always happy to answer questions (Click me to send a question!) but I will likely be unable to get back to you until the evening as I am with clients.
Once the item has been sent, Designer Lashes is not responsible for the parcel.
By placing an order you accept these conditions and will not hold Designer Lashes liable for damages that may arise during shipping or parcels that may go missing.
Parcels are securely packaged to the best of our abilities and are dispatched in perfect condition but occasionally damages may occur during transit.
If this happens, please contact me and I will open a dispute with the courier company.
Designer Lashes is happy to ship outside of NZ, Australia postage is quoted at checkout, if you are outside of NZ you will have to email me for a postage quote prior to placing an order.
Postage for NZ is based on the size of the parcel bag your items will require
For smaller orders, for example, adhesive, and a couple of lash trays, the cost will be $5.
Medium orders, so 4 lash trays up will be $7.
Large orders within NZ have the postage capped at $10.
International Shipping can be tracked or untracked, and starts at $12.
It is your responsibility to be adequately qualified and insured to use the products sold by Designer Lashes.
By purchasing from this site, you take full responsibility of potential repercussions, allergies, and side effects resulting from the use of these products and are able to remedy them.
Designer Lashes cannot be held responsible for any side effects resulting from the use of these products.
Refunds & Exchanges
Items posted will be packaged securely.
All items are sent via tracked courier and once posted are no longer the responsibility of Designer Lashes.
Parcels can be tracked via https://www.nzpost.co.nz/tools/tracking
Once the parcel has been dispatched, we are no longer responsible for the parcel and cannot be held liable for the disappearance.
Refunds and replacement products will not be offered for missing parcels.
If an item is out of stock or missing from your parcel, the amount will be credited to you for your next order.
All sales are final, please carefully read the product listing before placing your order.
If you have questions please send us an email.
We do not offer refunds or exchanges if you change your mind due to hygiene reasons.
By placing an order you accept these conditions.
Thank you so much for your support, and happy lashing!