I truly appreciate your support of my little business and your order will be packed with love and chocolate.
Orders will be shipped asap - typically orders placed before 2pm are shipped the same day.
If items are required urgently please note this in the comments section and we will endeavour to get your items dispatched promptly.
As stated in the shipping policy shown on checkout couriers collect orders monday to Friday.
Items bought Friday afternoon, Saturday and Sunday will not be posted until Monday.
Couriers do not collect on the weekend.
Overnight delivery is the aim, but this is not guaranteed.
Saturday delivery is not guaranteed by the couriers, we endeavour to get items shipped out promptly but once the parcels have left us we have no control over how quickly they will reach you.
We do not refund for postage.
Shipping to the South Island and rural areas may take longer.
Tracking numbers are sent by the courier company, if you have not been emailed, please check your spam.
I am always happy to answer questions (Click me to send a question!) but I will likely be unable to get back to you until the evening as I am with clients.
Once the item has been sent, Designer Lashes is not responsible for the parcel.
By placing an order you accept these conditions and will not hold Designer Lashes liable for damages that may arise during shipping or parcels that may go missing.
Parcels are securely packaged to the best of our abilities and are dispatched in perfect condition but occasionally damages may occur during transit.
If this happens, please contact me and I will open a dispute with the courier company.
Designer Lashes is happy to ship outside of NZ, Postage is quoted at checkout.
We ship via DHL as it is fast and reliable.
Postage for NZ is based on the size of the parcel bag your items will require
For smaller orders, for example, adhesive, and a couple of lash trays, the cost will be $5 when shipped untracked through courier post.
Medium orders, so 4 lash trays up will be $7 untracked with Courier Post.
Alternate options available.
Large orders within NZ have the postage capped at $15.
International Shipping is via DHL and starts at $22.
It is your responsibility to be adequately qualified and insured to use the products sold by Designer Lashes.
When you purchase from this site, you take full responsibility of potential repercussions, allergies, and side effects resulting from the use of these products and are able to remedy them.
Designer Lashes cannot be held responsible for any side effects resulting from the use of these products.
Refunds & Exchanges
Items posted will be packaged securely.
All items are sent via tracked courier and once posted are no longer the responsibility of Designer Lashes.
Parcels can be tracked via https://www.nzpost.co.nz/tools/tracking or https://www.posthaste.co.nz/tracktrace.html
Once the parcel has been dispatched, we are no longer responsible for the parcel and cannot be held liable for the disappearance.
Refunds and replacement products will not be offered for missing parcels.
If your parcel is not sent via signature courier the courier company will not accept liability.
Once you receive your parcel, please look through it carefully.
If there are any damages you have seven (7) days from the date you receive your parcel to report any damages to any items.
If the damage occurred during transit I will open a dispute on your behalf with the courier company.
If an item is faulty, it can be shipped at your expense back to Designer Lashes, and if it indeed is faulty you will be refunded the cost of the item + return postage.
Faulty items will not be accepted for returns or refunds if we are made aware after this seven (7) day period.
If an item is out of stock or missing from your parcel, the amount will be credited to you for your next order.
All sales are final, please carefully read the product listing before placing your order.
If you have questions please send us an email.
We do not offer refunds or exchanges if you change your mind due to hygiene reasons.
By placing an order you accept these conditions.
Thank you so much for your support, and happy lashing!